At Spotty™, we're more than just another online pet store. We're a brand dedicated to making pet parenting simpler, more convenient and more enjoyable.

We carefully select practical, innovative pet accessories that solve real everyday challenges — from keeping your dog hydrated during outdoor adventures to making daily walks easier and more organised.

Delivery times depend on your location and the shipping option available at checkout. You'll see the applicable delivery information before completing your purchase.

Return eligibility depends on the item. Where returns are accepted, items must be unused or unworn, with tags and original packaging, unless your return instructions state otherwise. Contact ayandarobson@gmail.com before returning an item. For change-of-mind returns, return shipping costs are your responsibility unless stated otherwise or required by applicable law. Please inspect your order on arrival and contact us immediately about damaged, defective or incorrect items. Approved refunds are issued to the original payment method after inspection; processing times may vary. Your rights under applicable consumer protection laws are not limited by this policy. For questions about a product’s warranty, contact ayandarobson@gmail.com.

Where tracking is provided by the delivery service, we'll share the tracking details so you can follow your Spotty™ order.

Please contact our support team with your order details and photos of the issue. We'll help you resolve it in accordance with our returns and refund policy.

Please review our Returns & Refund Policy for eligibility, timeframes and instructions. We want you to feel confident before placing your order.